Getting Started

I’m a new FuseSign System Owner, where should I start?

Welcome! You’ll want to start by reading the articles listed under Account Personalisation + Billing.

You might also be interested in Integrations.

I’m a new FuseSign User sending bundles for signing, where should I start?

Welcome! You’ll want to start by checking out the Learn How to Send A Bundle page to watch a demonstration, learn how to navigate FuseSign, and see a typical step-by-step workflow for sending a bundle.

Then you might like to dig deeper into each of the features listed under Sending + Finalising Bundles.

Frequently Asked Questions

Q: Can recipients share an email address or mobile number?

In bundles where SMS verification is active, a unique combination of phone number and email address must be used. In cases where SMS verification is switched off, email addresses must be unique for the same reason. If claims are made against the validity of signatures, our audit trail must demonstrate that the signatory is a unique and identifiable person. Read more about shared recipient details.

Q: Can I edit or change a recipients email or phone number in an active bundle?

Yes! Refer Updating Recipient Details.

Q: Can I use FuseSign to have the Tax Agent sign the Income Tax Returns after the client has performed their signing action?

Yes! Simply add the Tax Agent as a bundle recipient in their own signing group. Refer Recipient Signing Order Groups and Free Internal Signers.

Q: When will my credits renew?

Monthly credit allocations automatically renew on the anniversary of the initial charge for your FuseSign plan, including both the date and time when the transaction was confirmed. Refer Credit System.

Q: Can recipients still download their documents once the bundle has moved to the Archived stage?

The recipient must download a copy of their signed documents within 60 days of the bundle being archived (i.e. while the bundle is in Pending Archive state), before they are purged from FuseSign. Refer Due Dates + Reminders and Bundle Stages.