Custom Domains within FuseSign
A custom email domain is a domain owned and controlled by your firm (e.g., @yourfirm.com) that would be used to send emails directly from your own mail servers instead of FuseSign’s email infrastructure and domain (noreply@fusesign.com).
FuseSign does not currently support custom email domains for several reasons:
Complex Setup: Using a custom domain with FuseSign’s email service requires extensive setup. This includes working with your web hosting or domain provider to configure technical components such as SPF, DKIM, and TXT records. These procedures can be complex, time-consuming, and may require technical expertise beyond the scope of many users.
Risk of Errors: Setting up the email service on a custom domain can result in technical errors or issues, especially if the SPF records aren't configured correctly. These errors can disrupt your email service and potentially impact your firm’s ability to send and receive emails.
Email Deliverability: Using a custom domain may increase the likelihood that emails are flagged as spam, sent to recipients’ junk folders, or bounced entirely. This means there is a higher risk that clients may not receive their bundles.
Validated Email Requirement: FuseSign’s standard email provider requires a validated email from a pre-approved list. This security measure prevents misuse and is not compatible with a custom domain approach.
Why does FuseSign use noreply@fusesign.com for emails?
Deliverability: The decision to send emails from the standard noreply@fusesign.com address is rooted in ensuring the highest possible deliverability rate for all FuseSign clients. When emails are consistently sent from a single, well-established domain, like http://fusesign.com , major email providers and spam filters are more likely to recognize and trust the sender. This results in a smoother and more reliable email experience for both you and your clients.
Industry Best Practices: Centralised email delivery from a trusted domain is standard practice among companies such as Xero, QuickBooks, and Sage. This approach ensures consistent deliverability and avoids the risks associated with custom domains.
By following these practices, FuseSign provides a secure, reliable, and efficient signing experience, while maintaining the highest possible email deliverability.