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Custom Domains within FuseSign

Why does FuseSign not support custom email domains for bundle delivery?

  • Complex Setup: To enable the use of a custom domain with FuseSign's email service, there would be a significant amount of setup involved. This includes working closely with your web hosting or domain provider to configure important technical components like SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and TXT (Text) records. These setup procedures can be complex and time-consuming, requiring a level of technical expertise that may be beyond the scope of many users.

  • Risk of Errors: Setting up the email service on a custom domain can result in technical errors or issues, especially if the SPF records aren't configured correctly. These errors can disrupt your email service and potentially impact your firm’s ability to send and receive emails.

  • Email Deliverability: When using a custom domain, our email service essentially masquerades as your email provider. While this may seem advantageous in terms of brand awareness for your firm, it can have drawbacks. Emails sent from a custom domain are more likely to end up in recipients' spam or junk folders, or be bounced from their mail service entirely— meaning that there is a much higher chance of your clients missing bundles or not receiving them at all.

  • Validated Email Requirement: Our standard email provider does not support custom domains and, instead, requires a validated email from a pre-approved list to set up the service. This is a security measure that helps prevent misuse of the service and ultimately is incongruent with a custom domain approach.

Why does FuseSign use for emails?

  • Deliverability: The decision to send emails from the standard address is rooted in ensuring the highest possible deliverability rate for all FuseSign clients. When emails are consistently sent from a single, well-established domain, like , major email providers and spam filters are more likely to recognize and trust the sender. This results in a smoother and more reliable email experience for both you and your clients.

  • Industry Best Practices: Using a centralised email from a well-established domain is industry best practice, as seen with companies such as Xero, QuickBooks and Sage. This approach ensures deliverability and mitigates the issues mentioned above.

By adhering to these principles, we aim to provide our users with a secure, reliable, and efficient signing experience, while also maintaining the highest level of email deliverability possible.

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