Multi Factor Authentication (MFA / 2FA)

Multi Factor / Two Factor Authentication (MFA / 2FA) can be enabled on your FuseWorks login account.

This will impact all accounts tied to your FuseWorks business for all products. I.e. FuseSign and/or FuseDocs will require an MFA code.

Each login with MFA will last for a period of 60 days if the user remains on the same server, unless Logout is selected in which case the authentication will be cleared and the user will need to reauthorise.

Enable MFA with your account

Step 1: Log into https://app.fuse.work - your account must have User and Licence Administrator role access.

Step 2: Select “Manage organisation security settings” under User and Licence Administrator Tools.

Step 3: Click Enable MFA and then select the desired method - either via Email Code or via Authenticator

Step 4: This change will log-out all existing user connections and users will be forced to log back in and setup their MFA credentials.

Log In With Authenticator Enabled

Step 1: Log in to app.fuse.work as usual. You will be prompted to setup your MFA application.

Step 2: Once you setup your MFA credentials, you will be redirected back to the app.fuse.work page as this logged in user.

Log In With Email MFA Enabled

Step 1: Log into app.fuse.work as usual. You will be prompted to enter a login code sent to your registered email.

Step 2: After entering this code, you will be logged in.

Resetting MFA

Common authenticators (Microsoft Authenticator, Google Authenticator and others) have a function to export your 2FA list to a QR code, which can then be scanned in on your new phone to restore that list including your FuseWorks login.

If you no longer have access to your previous device please contact support@fuse.work for a manual reset.

If you have any questions or require further clarification, please contact our support team at support@fuse.work